Items are described to the best of our ability. If you have any questions, please ask before you buy. All correspondence is kept on file. If you are not satisfied with your purchase, you must contact us within 3 days after receipt of you purchase. In case of a return, you will receive a refund for the purchase price of the item only. NO shipping will be refunded. You will also be responsible for return shipping fees.
Ecraters order system adds the weight of items together so the postage you see for multiple items shipments has already taken into consideration the weight of all items.
In case of damage, we will need digital photos of the package and the item or items as they are in the package. You should be able to hear broken glass right away if the product is broken. We take great care in packing the product so it is unlikely that you will receive a broken item. We must have photos as detailed above to process claims.
Order are usually shipped within 24 hours of full payment except weekends and holidays. Please allow up to 10 business days for delivery.
Your privacy is protected. We do not sell or give your information to anyone. Your information is used for our records only. Since transactions occur through Google Checkout or Paypal, we never receive your account numbers.
Thank you for taking the time to read these terms and thank you for shopping The Beer Glass Guy.